Manage multiple support emails in Botinto’s shared inbox. Organize email tickets, review AI reply drafts and reply from connected mailboxes in one workspace.
Botinto’s email helpdesk brings new messages from multiple business email addresses into a shared inbox. Instead of switching between separate mailboxes to find a customer request, your team can work with email tickets in one workspace.
It is designed for solo founders and small teams managing support alongside the rest of the business. Connect Gmail, Google Workspace or a business mailbox through forwarding. Configure sending separately so replies use the connected address.
Your original provider continues to host your email. Forwarding brings in new messages after setup; Botinto does not import your old mailbox history. Keep the provider’s original copy so you retain access to it independently.
Read conversations, manage ticket status and find the request you need. Use mailbox and search filters to focus your work. Keep customer context close when a teammate needs to reply.
Eligible incoming email contacts can appear in Botinto CRM, where you can add private notes and plan a follow-up. Moving a Botinto ticket to Bin does not delete the original email at its provider.
Ask AI to prepare a reply using the email context and your approved business knowledge. Read it, check the details, edit the wording and choose when to send. You can also write a reply yourself, save a draft, add an attachment or use your business signature.
Email AI prepares drafts; it does not send automatic replies. This gives your team a chance to check commitments, customer details and anything that needs a personal decision.
The Gmail and business-email setup guide explains forwarding, ownership verification and Sent-folder behavior. Signing in to Botinto with Google does not connect your Gmail inbox.
Yes. Connect the mailboxes you manage to your workspace and use Email tickets to handle their incoming requests. Your plan determines the team seats and other service allowances.
Replies use the connected address after you configure and verify its SMTP sending connection. Incoming forwarding alone does not enable sending.
No. Your provider keeps hosting the original mailbox. Botinto receives forwarded messages and uses the sending connection you configure for replies.
They share the Botinto workspace, with separate My Chat and Email tickets sections. Use the AI website chatbot for visitor conversations and Email tickets for connected mailboxes.
Compare email helpdesk plans, explore all Botinto support features or ask a setup question.