Answers with your business in mind
Give your assistant approved FAQs, policies, and product information. It retrieves relevant passages before answering, and your team can see the source references behind supported replies.
AI customer support features for small teams
Explore Botinto features: an AI website chatbot, human handoff, shared email inbox, AI reply drafts and CRM for small-business customer support.
Explore Botinto’s AI website chatbot and shared email helpdesk, with CRM for customer follow-up in the same workspace.
Multiple email addresses, one email inbox
Forward new messages from Gmail, Google Workspace and business mailboxes into Email tickets. Organize requests and reply from the connected address after verifying your sending settings.
Email drafts with a human decision
Ask AI to prepare an email reply using the message and approved knowledge. Review, edit and send it yourself. Save drafts, add attachments and include your business signature.
Current chats and history together
Read saved conversations in Chat. Search by customer, filter by day or month, assign a teammate and add private notes. Use Live visitors to see who is browsing and offer help.
Human help, right when it matters
Visitors can ask for a person. Your team can also take over any conversation. Automatic replies pause during human handling, so your assistant does not talk over your team.
Knowledge you can actually maintain
Add manual text, FAQs, a website page, or a supported document. Edit and re-index sources as your business changes. Remove outdated information before it becomes a repeated wrong answer.
Leads with context attached
Visitors can choose to share their name and email for a follow-up. Keep those details alongside the conversation and move leads through new, qualified, won, or lost stages.
A voice that feels like your business
Set a name, greeting, tone, language preference, and reply length. Define handoff phrases and prohibited topics. Use business-hours routing when your support model calls for it.
Controls for owners and teammates
Owner, admin, agent, and viewer roles determine who can manage settings, reply, or simply read. Workspace access is checked on the server, and important changes are recorded.
Usage you can understand
See message activity and AI token usage. Each plan has explicit message, team, and knowledge limits. If the AI allowance runs out, customer messages still reach your human inbox.
A small widget with a useful job
Copy a website snippet from your workspace and add it to your site. Allow only your chosen website origins, customize the widget color, and test it from a visitor’s point of view.
Website chat and email, managed in your browser.
Connect Gmail or business mailboxes by forwarding new arrivals. Read email tickets and prepare knowledge-based replies on your laptop or mobile. Set up verified SMTP sending for replies. Follow the email setup guide.
See the setup journeyLET’S MAKE YOUR NEXT HELLO COUNTWebsite chat and email support.
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