BOTINTO · TRUST & TRANSPARENCY

Refund & cancellation policy

Last updated: October 17, 2026

Pre-launch policy draft. The operator’s legal name and address must be completed before accepting paying customers. Questions: [email protected].

One-time payments, no automatic renewal

Each paid plan purchase provides 30 days of access. There is no automatic recurring charge. To stop, simply do not renew. Deleting your workspace does not automatically refund a payment.

Requesting a refund

Contact [email protected] within seven days of payment with your account email, order number, and the reason for your request. We review duplicate charges, technical service failures, and other requests individually. This review policy does not limit rights required by applicable law.

Approved refunds

Approved refunds are issued by the operator through the original payment provider to the original payment method. Processing time depends on the provider and bank. Access may be adjusted after a refund. There is no automated refund button in this release.

Before choosing a plan

Use the free trial to test website chat, email forwarding and knowledge answers. Connect and verify your mailboxes before relying on email replies; provider restrictions and hosting limits apply.