See how small businesses, solo founders and agencies use Botinto AI chat and an email helpdesk to answer questions, manage enquiries and follow up.
Use approved product FAQs, shipping timelines, and return policies to answer routine questions. When an order-specific issue needs a person, keep the conversation and contact details together.
“How long does shipping take?”Botinto does not look up live orders or change orders in this release.
Explain your service area, typical process, and what a new customer should prepare. Invite visitors to request a follow-up and manage emailed enquiries from your business addresses in one email inbox.
“Do you work with businesses like mine?”Quotes, appointments, and commitments still need your team’s confirmation.
Create separate client workspaces, train each assistant on that client’s approved information, and invite the right people to its inbox. Keep settings and conversations scoped to the business they belong to.
“Who can help me with this project?”Client approvals and accurate source information remain part of your workflow.
Share published course information, application steps, support hours, and frequently asked questions. Hand off eligibility decisions, personal records, and individual learning needs to the appropriate person.
“Where can I find the course requirements?”Do not use the assistant to make admissions or other consequential decisions.
Put your setup guides and common troubleshooting steps into approved knowledge. Collect email enquiries in Email tickets, prepare AI reply drafts and step into website chats when a question needs investigation.
“How do I get started with my account?”Botinto cannot access the customer’s private account in your own product.
Help visitors understand your business, location, and published policies while your team is occupied. Use clear hours and handoff expectations so a saved message is not mistaken for an instant human response.
“Can someone help me choose?”Your team decides when and how to follow up.